Fulfillment Manager

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信息概要                 【信息类别】雇主招聘 【职业分类】办公文员 【职位概况】全职 - 长期工 - 白班 【大致薪水】[ 面议 ] 【上班日期】[ 立即 ] 【雇主描述】大统华超级市场 【所在地区】大多地区 查看地图，确定具体方位 【招聘人数】1 人 【工作地点】790 tapscott road, Scarborough, M1X 1B8 【可否学生】须有工签

联络信息                 【联 系 人】大统华超级市场 【联系电话】647-258-2723 【电子邮件】[ 发送邮件 ] 【其他电话】[ 未提供 ] 【传真电话】[ 未提供 ]

详细介绍                                                 The role: Reporting to the Director of E-Commerce, the Fulfillment Manager is a self-motivated, performance driven individual who can manage and optimize the order fulfillment and shipping process from order inception through delivery to our customer, also ensure the friendly service through call center during whole customers shopping journey. We are looking for an individual who has the ability to adapt to our business model and wholly own this process to deliver a world class experience to our customers. Major Responsibilities: Monitor daily order flow, from when orders are received to when they are packaged and shipped out to our customers. Ensure orders are fulfilled with the quality, consistency, and speed that creates our excellent customer service reputation Design and monitor detailed reporting metrics to improve order fulfillment percentages in set time frames, improve customer experience, monitor cancellation rates and financial impact, and apply strategies for handling returns. Develop additional Vendor Service Level agreements as pertains to all aspects of the fulfillment process Research and identify how to implement improvements and cost saving programs Audit monthly invoices from vendors or shipping carriers and identify opportunities for cost savings and participate in rate negotiation Investigate and recommend new methods and efficiencies of fulfillment to help reduce shipping costs Identify logistics problems and communicate with related parties in improving damages or spoilage during delivery Liaise with other departments to coordinate fulfillment efforts Maintain acute awareness of the daily challenges and operational bottlenecks faced by support staff and oversee initiatives for continuous improvement Provide logistical oversight to ensure that the facilities, layout, and equipment is used to optimize efficiency and safety Mentor direct reports to develop more effective managers and long-term career development Manage Associates and Customer Service team to ensure that any customer order changes or issues are resolved immediately Partner with Marketing team to provide forecast for expected outbound shipment volume Assist with strategic analyses, planning and execution required for all warehouse and fulfillment related new business initiatives Measure and monitor fulfillment level KPIs on a weekly basis Assist with new systems testing and implementation Maintain active and visible presence at the fulfillment centers, developing rapport with staff at all levels. Directs and oversees all aspects of an organization’s customer service policies, objectives, and initiatives Develops service level standards focused on response times and issue resolution Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices Ensure that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues Knowledge, Skills and Ability Requirements: Ability to design and analyze reporting metrics for eCommerce Strong written and verbal communication skills in English and Chinese (Cantonese and/or Mandarin) are an asset Ability to lift more than 60lbs and able to perform duties in cold and wet environment (i.e working in the cooler) Strong customer focus and a commitment to execute and enforce SOPs and to ensure standard compliance Minimum of 5 years of experience of fulfillment management experience Thorough understanding of eCommerce fulfillment best practices Excellent planning and analytical skills Outstanding problem-solving skills Experience managing high performance operation 7 days a week Excellent knowledge of management methods and techniques Ability to think strategically and to lead Strong project management experience 请点击此链接去了解更多职位https://recruiting.ultipro.ca/TTS5000TTSI 进行申请。（点击链接以后，在屏幕的右上角可以选择你喜欢的语言，并且您还可以点击Selection Location/选择地点 来选择ON/安省职位进行申请） 您也可以直接致电我们： 1-844-773-2723 or 647-258-2723 或者发送简历至：recruitment_esc@tntsupermarket.com

其他信息                 【发布时间】12月7日 14:25 【有效期】三个月