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信息概要
| 【信息类别】雇主招聘 | 【职业分类】办公文员 |
| | 【职位概况】全职 - 长期工 - 白班 | | 【大致薪水】[ 面议 ] | 【上班日期】[ 立即 ] | | | 【雇主描述】[ 未填写 ] | | 【所在地区】大多地区 | 【招聘人数】2 人 | | 【工作地点】[ 未填写 ] | | | 【可否学生】欢迎学生 / 须有工签 | | 【语言要求】英语流利 | | 【其他要求】相关经验 |
| 联络信息
| 【联 系 人】hr2electronics |
| | 【联系电话】[ 未提供 ] | 【电子邮件】[ 发送邮件 ] | | 【其他电话】[ 未提供 ] | 【传真电话】[ 未提供 ] |
| 详细介绍
Responsibilities:
Customer Service and Admin:
• Answer, investigate, trouble shoot, rectify and respond to inquiries from clients/webstore users/ managers regarding web transactions, product availability, user profiles.
• Order Management – enter, validate, follow up webstore orders.
• Brief, communicate and follow up with warehouses.
• Handle customer returns and communicate with tech team to provide solution to customers.
• Daily warehouse touch point, track and follow up with warehouse on outstanding sku characteristics, new item creation, receiving, shipping and deliverables
• Generate waybills with varied courier, investigate, respond and resolve shipping issues such as but not limited to rejected deliveries, changes address, complaints.
• Attend internal and external meetings when necessary
• Other admin work assigns by manager.
Webstore Management:
• New account and new item sku setup.
Maintenance of client webstore for quality – add, archive and change, users, items, images, channels, categories, price and sku activations/deactivations
• Draft and post user notifications to web store for holidays
• Communicate with ecommerce platforms to prepare and follow promotion activities and seasonal projects.
• Research and analyze, such as but not limited to market price trend, report to manager.
Inventory Accuracy:
• Validate and maintain sku set up characteristics
• Validate, review and outstanding receiving report and warehouse review exception reports for new item set up
• Post distribution inventory reconciliations – validate quantities, allocations and quantities available and uploaded to the web store
• Review and validate receiving reports for quantity accuracy and ability of warehouse to fulfill requested orders
• Proactively research, escalate and resolve inventory discrepancies, quantity reconciliations and investigate
• Participate in full inventory preparation and maintain cycle count assignments by sku validating inventory adjustments for accurate reporting
• Coordinate with warehouse and manager for inventory system
• Follow through on client system report changes and inaccuracies
Required Skills and Attitudes:
• Office 365: Outlook, Excel, Word, custom and client software, web related products
• Excellent relationship and communication skills, both written and verbal
• Customer Service Centric
• Mid-level knowledge of order entry, inventory and logistics
• Capacity to problem solve
• High sense of urgency
• Proactive, can do attitude
• Strong sense of responsibility
• Desire to learn and grow
Qualifications:
• Customer service experience in electronic product industry.
• Bachelor’s degree or diploma in logistics or inventory management or business.
• French, Chinese would be an asset
Job Type: Full-time
Experience:
• Office admin/ coordinator: 3 years (Required)
• E-Commerce: 1 years (Required)
Education:
• Bachelor's Degree (Required)
Working Area: Markham
Working Hours: Monday to Friday
Payroll by cheque monthly.
| 其他信息
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发表于 2020-1-16 10:24:26